Our Client Charter

We will use our initiative, seeking solutions and solving challenges, building on our entrepreneurial outlook.

We will listen to our clients, remember key things, show empathy and deliver a personal touch.  We will always be human and treat our clients as humans.

We will follow up on promises and deliver to specified deadlines.  If we cannot, we will communicate this to the client and set new expectations.

Our thinking will be one step ahead, pre-empting queries or challenges.  We will follow up on comms and ensure deadlines are met.

We will provide a service that goes beyond client expectations.

We will reply to emails / comms in a timely manner, send holding emails as relevant and updating when there’s no update ensuring consistent reassurance and provide confidence.

We will adapt to client changes, finding new approaches and solutions and challenge the status quo.

We will set clear expectations and push back where appropriate.  We will always ensure clarity of roles and responsibilities throughout the project.

We will keep up to date with your category, products and brands with genuine interest and curiosity, to ensure we can act as an extension of your team.